What’s wrong with bots is they’re not ours

In the market we don’t yet have (but will), customers will have bots of their own (among many other tools—see #2, abover), and will be able to proffer their own terms of service as well (which are already in development). Image source: this video by Capgemini.

In Chatbots were the next big thing: what happened?, Justin Lee (@justinleejw) nicely unpacks how chatbots were overhyped to begin with and continue to fail their Turing tests, especially since humans in nearly all cases would rather talk to humans than to mechanical substitutes.

There’s also a bigger and more fundamental reason why bots still aren’t a big thing: we don’t have them. If we…